Your records. Not theirs.
One Health ID that belongs to you. Connect the providers you actually use, book the care you actually need, and keep every record from every one of them in one place — with a revoke button that works instantly.
Services
From providers you have connected to
Doctor consult
3 providers · in-person or video
Lab test
2 providers · home collection
Instant video consult
Included with Plus
Dental care
No connected provider offers this
You should not have to be your own filing system
The plastic bag of reports. The receptionist asking for your history for the fourth time. The scan that exists, somewhere, in a system nobody can reach. That is not a patient problem — it is an architecture problem, and it is not yours to solve.
Your history is scattered
The clinic has your consults, the lab has your bloods, the pharmacy has your prescriptions. None of them has you. So you carry the connective tissue between them, badly, from memory.
Your account is theirs
Most “patient portals” are a window a hospital opens into their own database. Leave the hospital and the window closes. You never owned anything — you were granted a view.
Your consent is a formality
A checkbox at registration, three lines of legalese, and then everyone downstream has your data forever. Consent that cannot be withdrawn is not consent. It is a signature.
So we inverted it. The patient account sits at the platform, and providers connect to it.
Not the other way around. Everything else on this page follows from that one decision.
One code. Every provider. Yours for good.
Your Health ID looks like CS-XXXXXXXX. It is public, it is platform-level, and it is the one thing you give a provider so they know which person you are — instead of them creating a fourth version of you with a new spelling of your name.
- Issued by the platform, not by any hospital — no facility can revoke it
- Public by design: it identifies you, it does not expose you
- The same identity across the app and the web Patient Portal
- Every connected provider points at the same record, so you stop being duplicated
- It survives you changing doctor, city or country
CareSewa Health ID
CS-4KX92QM7
Held by
The patient
Issued by
The platform
Portable
Singular
Yours
Five tabs. Nothing you have to learn.
Every screen exists because a person needed to do something, not because a product team needed a roadmap item.
Home
Tab 1
The five-second answer
Your health card with your Health ID on top, the quick actions you reach for most, and what is actually happening — recent bookings and the records that just landed. Open, look, close.
Services
Tab 2
The catalog, annotated for you
Twelve bookable services, filtered by category, each showing which of your connected providers offers it. Pick a service, pick a provider, book. Nothing you cannot actually get is dangled in front of you.
Discussions
Tab 3
Ask without giving your name
Community health Q&A. Post anonymously, upvote what helped, and read answers — with the ones from verified clinicians marked and pinned to the top of the thread.
Bookings
Tab 4
Upcoming and past, in one list
What is coming, what happened, and a cancel button that works. Status moves forward only, so a completed visit can never quietly become pending again.
Profile
Tab 5
The controls, not a settings graveyard
Your identity, your plan, the providers you are connected to, every record you hold, and the switches that decide who sees what.
Connect. Share. Revoke.
This is the part of CareSewa One that matters most, so we are going to be precise about it. These are not promises in a privacy policy — they are the only code paths that exist.
You connect
You find a provider and connect to them. This is a handshake, nothing more — at this point they know you exist and that is the entire extent of it.
You share, explicitly
Sharing is a second, separate decision. Until you make it, a connected provider sees no profile, no history and no records. There is no default-on, no pre-ticked box, no “by continuing you agree”.
They see you — and only then
Now they can treat you properly: your profile, and the records you have made available. The server checks the connection on every request, so access is a live state, not a copy they took once.
You revoke, and it is over
One tap. Everything is hidden from that provider from their next request onward, and your records stop aggregating from them. You do not have to email anyone, and nobody has to approve it.
Connected providers
You decide who sees you
Sharing
Meridian Hospital
Profile + records shared
Sunrise Diagnostics
Profile + records shared
Connected, not shared
Greenleaf Pharmacy
Sees nothing until you share
Revoking takes effect on the next request. The provider keeps nothing you did not already receive care for.
Connected ≠ shared
Two separate states, two separate decisions. A provider can be connected to you for months and still see nothing at all.
Revoke is instant
Not a request. Not a ticket. The next request that provider makes returns nothing, because the connection is checked live.
Active connections only
Your record timeline is built from providers you are actively sharing with. Revoke one and their contribution disappears from your view of yourself.
One timeline, assembled from everyone you trust
A consult at the clinic, a panel from the lab, a scan from the imaging centre, a prescription from the pharmacy. Four systems, four organisations — one list, in order, on your phone. You do not request it, chase it, or scan it. It is just there, because they are writing into a record that is yours.
- Records aggregate across every provider you are actively sharing with
- Results appear when the provider verifies them — not when you remember to ask
- Revoke a provider and their records leave your aggregated view at once
- The same records power the web Patient Portal, because it is the same account
- Nothing is hard-deleted behind your back — clinical history is soft-deleted by default
Twelve services, and a provider behind every one
The catalog is not a directory of strangers. You see each service annotated with the providers from your active connections who actually offer it — so everything in front of you is something you can genuinely get.
Doctor consult
Consult
Instant video consult
Consult
PlusLab test
Diagnostics
Health checkup
Preventive
Medicine delivery
Pharmacy
Dental care
Dental
Ambulance
Emergency
Blood availability
Emergency
Home care
Home Care
PlusPhysiotherapy
Therapy
Mental health
Wellness
PlusVaccination
Preventive
Four rules, enforced by the server
The app does not decide these. The backend does, on every single request — so there is no version of the app, and no clever URL, that gets around them.
- You have an active connection to that provider
- That provider genuinely offers that service
- Your plan covers it, if the service is premium
- The mode matches what they deliver — and the date is not in the past
Booking status moves forward only. A confirmed visit cannot slide back into pending, and a completed one is final.
Ask the thing you would not ask out loud
A health question you are embarrassed by is still a health question. Post it anonymously and it stays anonymous — your identity never reaches the thread. Answers come back from other patients and, when a clinician replies, their answer is flagged professional, shows their organisation, and marks the thread answered.
- Post anonymously — the author is never exposed to readers
- Verified clinician answers are highlighted and mark the thread answered
- Upvote what actually helped, so it rises for the next person
- Filter by category, answered state, your own posts, or search
- Delete your own posts whenever you like
Discussions
Ask. Answers come from clinicians.
Is a resting heart rate in the low 50s something to worry about?
Common in people who train regularly. Worth a check if it comes with dizziness or breathlessness.
How long should I wait between the two doses?
Free is a real plan, not a trial
Your Health ID, your provider connections, your records and the community cost nothing, forever. Paid plans exist for the services that cost a provider real time to deliver.
Free
Always free
Your Health ID, your records, and the community.
- One Health ID
- Connect providers
- View your records
- Community access
Plus
Unlocks premiumMonthly · regional pricing
Instant care when you need it, not next week.
- Everything in Free
- Instant video consults
- Priority bookings
- Home care & mental health
- Medicine reminders
Family
Monthly · regional pricing
Everyone you look after, under one vault.
- Everything in Plus
- Up to 5 family members
- Shared family health vault
- Dedicated care coordinator
What a paid plan unlocks
Exactly 3 of the 12 services are premium. The other 9 — including ambulance and blood availability — are bookable on Free, because emergencies do not check your subscription.
Pricing is set per market — CareSewa is multi-country, so a single figure would be wrong almost everywhere. See how plans compare.
Someone in every household does the remembering
The appointments, the refills, the report that was supposed to come back on Tuesday. Usually it is one person, holding five people’s health in their head.
The Family plan puts up to five members in one shared vault, so that person can stop being a database. Everyone keeps their own Health ID and their own consent decisions — this is a shared view, not a surrender of anyone’s account.
Family vault
5 membersYou
Plan owner · Health ID CS-4KX92QM7
Partner
Own Health ID · own consents
Child
Vaccination reminders on
Parent
2 providers connected
One seat free
Add anyone you look after
Illustrative. Each member remains the owner of their own account and can leave the vault.
You will never be a version behind
Two different mechanisms, one result: the app in your hand matches the platform, all the time.
Updates ship over the air
App improvements reach you without an app-store review queue standing between us and a fix. You open the app; it is already newer.
Schema changes are instant
When a provider adds a field to their form in Studio, it is a database record — not a release. It reaches you with no update at all, because there is nothing to update.
No forced migrations
Your Health ID, your connections and your records survive every one of these changes. Nothing about your account is versioned to an app build.
The four things we will not do
Stated plainly, because a health app that is vague about this has told you everything you need to know.
No provider is your landlord
Your account is not a row in a hospital’s database that they let you look at. It is yours, at the platform level, and every provider reads it through a permission you granted and can take back.
Anonymous means anonymous
An anonymous community post does not carry your identity into the response at all. Not hidden by the UI — absent from what anyone else can read.
Everything is on the record
Every change to your data is audit-logged — who did it, when, from where — append-only, and not editable afterwards by anyone, including us.
Your history is not disposable
Clinical records are soft-deleted by default. A provider changing their forms stops new collection; it does not quietly erase what was already recorded about your care.
What people actually want to know
Mostly about who can see what. Which is the right thing to ask.
You. A CareSewa One account is platform-level: you create it, you hold the Health ID, and it stays yours if you never see that hospital again. No provider can create, own, freeze or delete your account, and no provider sees anything on it until you connect and share.
Get your Health ID and stop carrying the system
Create the account, connect the providers you already use, and let your records find each other.
Multi-country by design · tenant-isolated · every change audit-logged